How do I make a town car or limousine reservation? Collapse question
You can make a reservation online through our Reservation Page or by calling us at (206) 453-9128. Online reservations should be made at least 24 hours in advance.
Will I receive a confirmation of my reservation? Expand question
Yes. You will receive an email confirmation shortly after booking online. If you don’t receive it, call us directly at (206) 453-9128.
How can I change my reservation? Expand question
Call us at least 3 hours before your scheduled pickup to make changes to your trip.
What is your cancellation policy? Expand question
Cancellations require 24 hours notice for town cars and 72 hours for limousines. To avoid charges, cancel within these timeframes via phone or email.
Is it safe to give my credit card details online? Expand question
Yes. Our secure server uses SSL encryption to protect your information. Look for the padlock symbol in your browser when entering payment details.
When and how will you charge my credit card? Expand question
Your card is charged on the day your reservation is confirmed. Prepayment for another traveler is available during booking.
What if I am unable to arrive in time for a reservation? Expand question
No-shows will be fully charged. Please call 24 hours in advance at 206.453.9128 to cancel and avoid charges.
Will I be charged for waiting time? Expand question
Airport pickups include complimentary wait time. For non-airport rides, wait time over 15 minutes may incur charges explained in your confirmation.
How do I find my driver? Expand question
Your driver will contact you when you land, and once you are ready to be picked up with your bags you simply provide your door number, and he calls your name when he is there. For assistance, call 425.372.6570. We serve Seattle, Bellevue, Kirkland, and all surrounding areas.
Do you offer Portland to Seattle transportation? Expand question
Yes, we provide luxury town car and black car service between Portland and Seattle. Ideal for business travel, long-distance trips, and comfortable cross-state transfers.
Do you provide transportation to Vancouver, BC? Expand question
Yes. Seattle Elite Towncar offers cross-border transportation between Seattle and Vancouver, BC with all necessary documentation and luxury service.
Why should I choose a professional car service instead of Uber or Lyft? Expand question
Luxury car services like ours offer professional chauffeurs, guaranteed pickup times, clean vehicles, luggage help, and no surge pricing. Perfect for airport rides, business, and special events.
Can I schedule early morning or late night pickups? Expand question
Yes. We operate 24/7 and can schedule pickups at any hour. For early or late rides, we recommend booking at least 24 hours in advance.
Are your services available in areas outside Seattle? Expand question
Yes, we serve the greater Seattle area including Bellevue, Redmond, Kirkland, Everett, Tacoma, Olympia, and even longer routes like Chelan, Leavenworth, and Portland.
Can I book a car for a round trip? Expand question
Absolutely. You can book hourly limo service or round-trip town car service with flexible pickup and drop-off times.
Do you offer service for weddings or special events? Expand question
Yes. We offer customized limousine and black car service for weddings, parties, and group transportation. You can request a stretch limo, luxury SUV, or executive sedan.
Can I request a specific type of vehicle? Expand question
Yes. Our fleet includes luxury sedans, SUVs, Sprinter vans, limousines, and buses. You can specify your vehicle preference while booking.